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Cancellations, Returns & Refunds:
If you wish to cancel the order due to a change of mind you can do so by contacting us within 24hrs of making the payment to receive a refund minus $65 for admin & processing fees. Cancellation of the orders after 24hrs of making the payment is not accepted as they are in production by then.
Return/refund is only offered for products which are faulty upon receiving. Please review your design proof and details carefully before submitting the order. If you selected ‘No’ for the ‘design proof required’ section, we will assume you agree to put the product straight into production. If the product is faulty, we will require a video and photos of the product & packaging to decide if the return is acceptable. Return of the faulty product needs to be done in its original condition & packaging within one week of receiving it. Upon receiving the faulty product back, we will offer you the option of refund/rebuild on a case-by-case basis at our discretion based on assessment. Rebuild orders will receive express turnaround without additional cost. Refunds can be partial or full and will be decided on a case-by-case basis at our discretion. Refunds can take up to 7-10 business days to appear in your account.
Contact us at info@ozneon.com.au with the above details to initiate the Returns process.
Warranty:
Oz Neon® indoor products come with 24 months warranty for electrical components when used appropriately and with reasonable care. Oz Neon® water-resistant products come with a 3-month warranty which covers electrical components when used appropriately and with reasonable care.
If in the unlikely scenario your product develops a fault within its warranty period, we will need a video and photos to assess the problem. Based on the assessment we will offer you to repair/replacement of the sign on case-by-case basis at our discretion.
Installed & Hard-wired products/signs:
We take no responsibility for any costs incurred for installing and/or uninstalling your product. If in the unlikely scenario your product is experiencing a fault, we will need a video and photos for assessment. Based on the assessment your product may need to be sent back to us for repair/replacement. We may advise you to take your electrician’s opinion for cause of fault if you used an electrician to hardwire the product & take no responsibility for costs involved in doing so. Once the fault is assessed we will offer repair/replacement on a case-by-case basis at our discretion.
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